Hero138 Terms & Conditions – A Complete Guide to Using Malaysia's Casino Platform

1Acceptance of Terms of Use

Welcome to Hero138. This Terms and Conditions document ("Agreement") is a binding contract between you ("Member" or "User") and Hero138 ("Platform", "we", or "Hero138") regarding your use of the website and all services provided at hero138.biz.

By registering an account, making a deposit, or using any part of the Hero138 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, together with the Hero138 Privacy Policy and Responsible Gaming Guidelines.

Hero138 reserves the right to amend, update, or replace any part of these terms at any time. Continued use of the platform after any amendments constitutes acceptance of the revised terms.

2Membership Eligibility

To become a Hero138 member and use any of our services, you must meet all of the following eligibility requirements:

• You are 18 years and above at the time of registration. Hero138 maintains a zero-tolerance policy towards gambling by minors.
• You are registering as an individual on your own behalf, not on behalf of another person or any corporate entity.
• You are not currently on the self-exclusion list of any gambling platform or gambling recovery programme.
• Your use of the Hero138 platform is permitted under the laws of your local jurisdiction.
• You have never had a Hero138 account that was closed or suspended due to a previous violation of our terms.
• You are not an employee, contractor, or representative of Hero138 or any of our affiliated companies.

Hero138 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the stipulated period may result in a temporary account suspension until verification is complete.

3Registration & Account Management

Each individual is only permitted to hold one (1) Hero138 account only. Holding more than one account is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, current, and complete information, including:

• Full name as stated on your official Malaysian identification document (MyKad or Passport)
• Accurate date of birth for age verification
• An active and accessible email address
• A valid Malaysian mobile number
• A valid payment method in your own name

You are solely responsible for keeping your account password confidential. Hero138 will not be liable for any losses resulting from your failure to protect your login credentials. Please contact our support team immediately if you suspect unauthorised access to your account.

4Deposits, Withdrawals & Financial Transactions

Hero138 supports the following payment methods for deposits and withdrawals, all transacted in Malaysian Ringgit (MYR):

• All deposits and withdrawals must be made using a payment method registered in your own name. Hero138 does not accept payments from or to third-party accounts.
• Withdrawals can only be processed once the wagering requirements for any active bonus have been fully met.
• Hero138 reserves the right to request identity verification documents (KYC) before processing your first withdrawal or any withdrawal exceeding a specified limit.
• Any attempt to reverse a transaction (chargeback) without Hero138's knowledge will result in immediate account suspension pending the outcome of an investigation.
• All amounts stated are in Malaysian Ringgit (RM / MYR). No foreign currencies are accepted.

5Bonuses, Promotions & Loyalty Programme

Hero138 offers a variety of bonuses and promotions from time to time, including a Welcome Bonus, reload bonuses, weekly cashback, birthday bonus, and a VIP loyalty programme. All bonuses are subject to the specific terms and conditions stated alongside each offer.

• Only one bonus may be active at a time unless stated otherwise in the relevant bonus terms.
• Bonuses cannot be directly converted to cash — they may only be used to play eligible games.
• Hero138 reserves the right to void any bonus and associated winnings if there is evidence of abuse, fraud, or breach of terms.
• Different games may contribute at different rates towards meeting wagering requirements. Please check the promotions page for full details.
• Hero138 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Game Rules

Hero138 offers a wide range of game categories including Live Casino, video slots, Table Games, lottery, virtual sports, and baccarat. Each category and game may have its own specific rules that all members are required to follow.

• Live Casino & Baccarat: All game results are final and cannot be disputed once a round is completed, unless there is clear evidence of a significant technical failure.
• Virtual Sports: Bets placed on virtual sports including Liga Super Malaysia, EPL, badminton, and e-sports are final once the match has started. Bets accepted during a technical interruption may be voided.
• Slots & Table Games: If a technical disruption occurs during gameplay, the affected round will be voided and your wager returned to your account balance.
• Lottery: Purchased lottery tickets are non-cancellable and non-refundable. All winnings will be automatically credited to your account once results are announced.

7Prohibited Member Conduct

To maintain a safe and fair environment for all Hero138 members, the following actions are strictly prohibited:

• Owning or managing more than one Hero138 account, whether under your own name or another person's
• Using another person's account information without their authorisation
• Using funds obtained through illegal activities to deposit into a Hero138 account
• Colluding with other players to manipulate game outcomes or exploit bonuses ("bonus abuse" or "bonus arbitrage")
• Using any third-party software, bots, or automated scripts during gameplay
• Spreading false information, defamatory content, or harmful material through Hero138's communication channels
• Attempting to hack, attack, or disrupt Hero138's systems or infrastructure
• Abusing the customer support system with false reports or unfounded requests

Hero138 reserves the right to take immediate action, including suspending or closing an account, forfeiting all balances and bonuses, and reporting to the relevant authorities if any of the above prohibitions are violated.

8Privacy & Data Protection

Hero138 takes your privacy and personal data security seriously. All personal information you provide during registration and use of the platform is collected, processed, and protected in accordance with the Hero138 Privacy Policy, available at Privacy Policy page us.

• All transaction data and communications are encrypted using SSL 256-bit technology.
• Hero138 does not sell, rent, or share your personal data with third parties for marketing purposes without your consent.
• Your data may be shared with the relevant authorities where required by law or in the course of investigating illegal activity.
• You have the right to request access to the personal data we hold about you, request corrections, or request deletion of that data, subject to our legal obligations.

9Account Suspension & Closure

Hero138 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions
• Failure to verify identity or age within the stipulated timeframe
• Suspicious activity indicative of fraud or money laundering
• Account closure request by the member under the self-exclusion programme
• Relevant rulings by authorities or court orders

If your account is closed at your own request with no breach of terms, all eligible balances will be returned to you via your original payment method within 5 business days.

Members who wish to voluntarily close their account may do so through their account settings or by contacting the Hero138 support team.

10Responsible Gaming

Hero138 is fully committed to responsible gaming. Gambling should be an enjoyable form of entertainment — not a source of financial stress or personal hardship.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: You can set daily or weekly loss limits to help manage your gambling spend.
• Cool-Off Period: Option to take a temporary break (1 day to 6 weeks) without permanently closing your account.
• Self-Exclusion: The option to self-exclude from the Hero138 platform for a minimum of 6 months up to 5 years, or permanently.

11Liability Limitations & Disclaimer

The Hero138 platform is provided "as is" without any express or implied warranties, except as specifically stated in these terms.

• Hero138 is not liable for any losses arising from service disruptions due to scheduled or unscheduled maintenance.
• Hero138 is not liable for any loss of internet connectivity on the member's end that causes disruption during gameplay.
• Hero138's maximum total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.
• Hero138 bears no responsibility for any personal financial decisions made based on your experience playing on our platform.

12Amendments & Applicable Law

Hero138 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Where significant changes are made, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the Hero138 platform after any amendments take effect constitutes acceptance of the revised terms. If you do not agree with the changes, please stop using the platform and contact our support team.

These Terms and Conditions, and any disputes arising from them, are subject to applicable law. Any dispute that cannot be resolved through amicable negotiation will be referred to final and binding arbitration.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.